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I opened an account - Next Steps!

You don't need to be overwhelmed at the prospect of getting started with Array; we've made it easy for you.

Welcome to Array

You don't need to be overwhelmed at the prospect of getting started with Array; we've made it easy for you. In addition to helping you create your first folder and filling it with your first forms, this guide will provide the basics of Array navigation, viewing reports, adding a user and basic branding of your account.

To help you get started, your Array account displays three steps to get started: Visit the Array Market, make a submission, and view your reports.

In this article, you will understand how to: 

You can also read the following links for more information on:

If you have questions that aren't answered in this guide, just contact our expert support staff. Now, let's get started.

Navigating around Array

The navigation in Array has been made as simple as possible by one side Navigation menu. This can be accessed at any time from any page making navigation so simple.

In your side navigation, you will be given 6 core locations to navigate to and possibly more depending on your permissions and account extras.

These 6 core elements are Dash, Web Forms, Reports, Tasks, Folders and Forms, If you are an admin user you may also see Users and Branding. These core elements are all you need to locate around Array. 


Folders are located by using the side navigation.


Folders being one of the most vital parts of Array for an account it is located at the top. By selecting folders it will take you to see all folders that have been created, at first you may not have many but this will grow with time!

Depending on your role, clicking on the arrow next to Folders will give you a quick view of all your folders and gives the user the ability to add a new folder from the drop down menu. 


The first folder you will find that we have placed in your account is: "My First Folder", this folder is empty at first unless you have already begun creating a form to place inside it. Folders are where your forms will be stored and if you want to edit them, add to them or add a team to a folder, this is where you will do so. To access a folder simply do so by clicking the bar of the desired folder and this will open up to all the forms you have in that folder.

My first folderSharing, making them live and editing the permissions of folders can be completed on the folders page too. Sharing a folder can only be done with a team or an individual user but cannot be shared publicly. For more information on folders read out in-depth Folders Support Doc available under the Support tab of our website.


Just like folders, forms can be found in the side navigation. Initially, you will not have any forms in your account unless you have created one or downloaded one using our Market.

Once you have a number of forms in your account, selecting forms will show all form you have in your account. Splitting folders and forms made sense as you may know the form you want but not the folder so under Forms there is a search at the top to search for the specific form you need.

add button-1

The plus button can be used to create a new form. Take a look at our Form Builder doc to see more information.

Individual forms can be shared with Teams, Users or can be shared publicly. For more information on Sharing Forms with Users or Sharing Forms Publicly, take a look at our Support doc.


Web Form

The Web Form is primarily focused on administering surveys and collecting responses to your forms, in essence, pure data collection with the ability to access reports but not create or edit forms. 

Web forms

For more information, take a look at Web Form.

Array Reports & Submissions

You may have stumbled across reports for your individual forms already. Reports can be accessed by clicking on the Report icon in the top left hand corner which gives you a report of all your submitted forms by folder.

Core menu

Once on reports you will be provided with a number of tiles for each report available. Each tile will have 4 options at the bottom, these are how you would like to view your data, these are Location, Graph, Media and Submissions. The most common would be Submissions View where you can see all submissions that are made in date order and you can 'Show Fields' to display specific information at a glance.

To understand each a little better take a look at our support article on Reports.

Users & Access Permissions

Starting with the side navigation we locate to users. This will display all users connected to the account. This will only display if you are Account Admin. From here you can edit the users' details, password, Accesses, Permissions, the Teams they are in and access to any accounts they are assigned to (if you have multiple accounts). 

Selecting users will display a menu with all users connected to your account already. You may be the first user so you will be the first to appear.

This will be where you add new users to the account, for more information on adding users, see our Adding User article. This will also be where you can arrange the individual permission of each user and allocate them to specific Teams. Adding a user to a team will send an invite, to understand Teams and what they can do for you, take a look more in-depth at our Teams article. For more information on permissions of each user and what it entitles them to do, take a look at our doc on Permissions.

Basic Branding of your Account

Now you have reached a stage where you know where your Folders are, your Forms are and where your Users are, you may want to brand your account. Array allows you to brand your account to make it as bespoke as possible to your business. You can brand the logo shown as the Web app icon to the emails that are sent once forms are completed. To understand how to do this look into Form Themes, Email Themes and Account Branding where it will be explained a lot more in-depth.

For a basic understanding, we start with your profile picture in the top right hand corner. Clicking on Account Setting and scrolling down to Branding will allow you change the Account Branding. This will only display if you are Account Admin.

It details clearly what each element is for but make sure you have the colours correct or colour codes before you begin.


These are only some of the basics that we feel will get you started with your Array account and make it feel more personal to you. If at any time you need more advice we can always be contacted via Online chat on our webpage or via the Array App. We also have a number of documents on each feature we offer and how it all works, these can be found on our Support page along with Support videos too.